General tips
If something isn't working properly, try the following:
- If you're using a web browser, try:
- Using Google Chrome instead of Safari or Microsoft Edge
- Refreshing your browser page
- Logging out and logging back in
- Clearing your browser's cache: File > History > Clear History
- If you're using our mobile app, try:
- Closing and reopening the app
- Logging out and logging back in
- Uninstalling and reinstalling the app
Common Issues
Clicking Log in with Canvas does nothing (Android only) |
If you're on Android and have the Canvas app installed, clicking Sign up with Canvas may either do nothing or bring up an infinite loading icon. To fix this:
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Username and password are not recognized when logging in with Canvas |
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Username and password not recognized |
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Your Canvas course doesn't show up in Squarecap |
If your course doesn't immediately show up in your course dropdown, try logging out and logging back in again to sync your Canvas enrollments with Squarecap. If that doesn't work, there are a few possible reasons why:
If none of those are the case, email help@squarecap.com with an enrollment request, making sure to include the name of your professor and course. |
Session has started but you are unable to see the questions |
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You're unable to see multiple questions |
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You're unable to see the session posted by the instructor |
This might happen because you're registered in a section of the class where the session hasn't been opened. This may occur more commonly during the start of the semester, especially since students are switching their registrations and sections. Please let the instructor know about this. The instructor will have to open the session within the section you're enrolled in. |
You see a “Sorry this page is not Available” error |
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Frozen or unresponsive webpage |
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If your problem is not resolved or not in the list below, please email help@squarecap.com with the following information:
- A brief description of the problem.
- The device and browser you are using to connect to Squarecap
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